Claims Manager

Function

As a claims handler, you are the main point of contact for customers when a claim arises.

Your duties will include:

• Managing and processing claims from start to finish
• Recording, analysing and assessing claims files
• Maintaining contact with customers, insurers, experts and other relevant parties
• Advising clients throughout the entire claims process
• Processing and following up on files in an administratively correct manner
• Seeking pragmatic and efficient solutions
• Active management of a client portfolio
• Help us explore ways to optimise claims management processes

Profile

For this role, we are looking for a candidate who identifies with the following characteristics:

• Bachelor level of thinking or equivalent through experience
• Experience in claims management, insurance or claims handling
• Knowledge of insurance products and claims processes
• Strong communication skills
• A customer-focused and solution-oriented approach
• Accurate and administratively strong
• Stress-resistant and able to set priorities
• A proactive attitude and a sense of responsibility
• A positive attitude and a healthy dose of team spirit

Don't see some of the above in your area of expertise and hesitate to respond? Don't let this deter you and contact us to coordinate further at finance.west@ctrl-f.be or on +32 50 44 47 13.

Organisation

Our client is one of Belgium’s largest independent insurance providers. With a network of branches across the country, they assist business owners, the self-employed, professionals and private individuals with their insurance needs.

The organisation combines the strength of a large group with the approachability of a family business. Personal relationships, independent advice and long-term partnerships form the basis of their success.

You will be joining a specialist claims management team where collaboration and knowledge-sharing are key.

What can you expect?

• A team of experienced claims managers
• More than 100 colleagues within the organisation
• Open lines of communication and streamlined decision-making processes
• Room for initiative and own input
• A professional yet people-focused working environment
• Extensive training and development opportunities
• Focus on quality, customer focus and innovation

Offer

In return for your efforts, you can look forward to:

• A full-time role or a 4/5 position
• Flexible working hours for a healthy work-life balance
• Attractive salary package tailored to your experience
• Meal vouchers
• Hospitalisation insurance
• Group insurance
• Extra leave days on top of statutory leave
• A wide range of training opportunities
• A stable employer with strong ambitions for growth
• A warm and supportive working environment where people come first

Are you the claims manager we’re looking for? Apply now!