Technical Support Officer

Function

Are you a dynamic and accurate person with an interest in technology? We are looking for a driven Technicsh Support Assistant to join our team. In this role, you will be responsible for handling quotations and entering orders. You will ensure that everything runs smoothly.

• Handling quotations and entering orders: Analysing repair requests and checking that the correct material was requested. If everything is correct, you process the quotation, create an order and provide feedback to the customer. If requests are incomplete, you will work with your colleague technician to find an appropriate solution. You ensure that the quotes are properly registered in the SAP System and follow up that the material is delivered correctly. You also follow up on the inspection reports of the lifts and escalators.
• Technical support: You are always on standby to support the technicians and their supervisor in creating their repair requests.
• Key link: You are an important link between the field and the customer and are in close contact with suppliers to find suitable parts.

Profile

Our ideal candidate has an affinity with electromechanics, electricity, mechanics and knows what should be on an offer.

Ideally, you have the following requirements:

• In possession of a technical degree within electromechanics, electricity, mechanics,...
• Both recent graduates and people with initial work experience are eligible.
• Diploma not strictly required, motivation and will are decisive.
• Technical feeling and knowledge is important.
• Positive attitude and constant eagerness to learn.
• Professional communication skills.
• Communicative strong in Dutch, knowledge of French is a plus.
• Willingness to work at the office in Drogenbos at least 3 days a week. The other days you can work from home. You will be expected in the office during the first 3 months in the training period.

Organisation

Our client operates worldwide and specialises in lifts and escalators. they have been around for more than 150 years and are in the Belux with around 700 colleagues.

Specifically, they are active in Belgium in the manufacture, installation, modernisation and maintenance of lifts and escalators.

To support their team, they are currently looking for a Technical Support Officer to join the support team of 6 employees.

Offer

We offer an attractive salary package and numerous fringe benefits:

• Competitive salary with meal vouchers.
• Hospitalisation and group insurance.
• 13th month and bonus.
• Home working allowance.
• Laptop and Iphone.
• 37.5-hour working week supplemented by 4 ADV days used for leave between Christmas and New Year.
• In total, you are entitled to 6.5 days of leave on top of your statutory leave.
• Sliding working hours: start between 7am and 9am and possibility of teleworking 2 days a week.
• Stable and financially strong company.
• Informal and fun working atmosphere.
• Own training centre and many opportunities for advancement.