Dispatcher

Function

On behalf of our client We are looking for a Dispatcher / Planner. In this role, you organise maintenance, repairs, and interventions for a team of approximately 18 to 20 service technicians within a technical B2B environment.

Your responsibilities:

• You assess client requests via telephone and e-mail, create or complete tickets in the system, and assign each job to the right technician, taking into account expertise, availability, materials, and region.
• Timely scheduling of preventive maintenance and targeted adjustment of the daily planning for urgent interventions.
• As the first point of contact for clients and technicians, you communicate clearly about appointments, timing, and next steps.
• All appointments, statuses, job sheets, and follow-up data are recorded accurately in the ERP and ticketing system, including Business Central.
• By identifying patterns in planning, routes, and workload, you contribute to a more efficient service operation and better deployment of technicians.

Profile

For the position of Dispatcher / Planner at our client we are looking for a candidate with three years of experience in planning, dispatching, service coordination, or a similar role. Experience in a technical service environment is an advantage, but not an absolute requirement.

Your profile:

• Strong at structuring multiple simultaneous requests and determining the right priorities.
• Accurate and organised, maintaining oversight when circumstances change quickly.
• Fluent and assertive communication with clients, technicians, and internal colleagues.
• Good knowledge of Dutch and a practical basic knowledge of French; knowledge of English is a plus.
• Comfortable working with digital systems and quick to learn new software; affinity with HVAC, climate installations, and technical service processes is an advantage.

Organisation

Our client is a growing technical service provider specialising in climate, ventilation, and refrigeration solutions. The organisation offers advice, installation, maintenance, and technical support to a diverse range of professional clients, guiding them throughout the entire lifecycle of their installations.

Through strong technical expertise, a client-focused approach, and attention to quality, efficiency, and sustainability, our client continues to build a reliable service offering. Employees are given the opportunity to grow within a professional environment where collaboration and specialist knowledge are central.

Offer

For the position of Dispatcher / Planner our client offers the following package:

• A gross monthly salary of between approximately €3,000 and €4,000 depending on your relevant experience and expertise.
• A net expense allowance of approximately €130 per month, meal vouchers of €8 per working day, and eco-vouchers worth €250 per year.
• A group insurance and hospitalisation insurance, supplemented by access to a staff benefits platform.
• A laptop and mobile phone to efficiently manage your planning, client contacts, and administration.
• A bicycle lease plan as an additional mobility option.
• For the first six months, you will work full-time at the office in Alken, typically between 8:00 and 17:00. After six months, one working-from-home day per week is possible; this can be reviewed sooner once you have settled in well.
• You will receive guidance during your onboarding, access to internal and external training, and room to further develop your knowledge of service planning, systems, and technical applications.

Do you have any questions about this vacancy?

Please don’t hesitate to call us on 011 30 37 48.