Customer Service Employee

Function

As a customer service representative at our client in Zeebrugge, you will take on the following range of tasks:

• Creating transport orders: you ensure that transit times and delivery dates are met
• Order follow-up: track costs and deadlines and inform customers when necessary
• Smooth cargo planning: You ensure smooth cargo planning
• Proactive solutions: propose solutions and respond proactively
• Troubleshooting: deal with problems that may arise
• You will work in 3 shifts to be agreed together with your colleagues (07h30 to 16h00 - 08h30 to 17h00 - 09h30 to 18h00)

Does this sound like a challenge to you? Then apply now and join our client's team! 🚛✨

Profile

What profile is our client located in Zeebrugge looking for for the vacancy of customer service assistant?

• Language skills in English and Dutch: fluent in both English and Dutch, essential for communication with international and local customers
• Experience in the logistics and transport sector: You have gained some experience in this sector, providing a good understanding of the processes and challenges associated with logistics and transport
• Extensive knowledge of MS Office packages: excellent knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook
• Customer-oriented and stress-resistant: oriented to always put the customer first and good at handling stressful situations
• Team player with accuracy, reliability and flexibility: collaborate with others while working accurately and reliably

Organisation

Our client once started as a family business and is headquartered in Luxembourg. Meanwhile, it already employs 3,400 people across 5 sites (in Belgium: Zeebrugge and Antwerp). They operate in RORO (Roll On Roll Off) and have 21 container ships of their own. In Zeebrugge, they handle 2000 - 2500 cargoes weekly. All operational handling is done on site in Zeebrugge.

Offer

What can you expect from our client located in Zeebrugge?

• Opportunity to start up option permanent or immediately with a permanent contract, depending on your situation
• An attractive gross salary supplemented by meal vouchers of €8 per day worked
• Hospitalisation insurance (AXA) + group insurance (for permanent employment)
• 28 leave days per year (20 statutory leave days + 6 ADV + 2 sectoral leave days)
• A few days of work from home in consultation with your colleagues
• Internal training on makes by experienced colleagues
• Lots of career opportunities
• Nice gifts on holidays
• Annual team building by department
• Fast start-up