Technical Support Engineer

Function

As a Technical Support Engineer, you are the technical point of contact for international customers and ensure the efficient resolution of technical issues. From the office in the Zulte area, you work closely with colleagues from service, quality and R&D.

• You analyse technical faults and follow up on issues from troubleshooting and root cause analysis through to the implementation of a sustainable solution.
• You act as the primary technical point of contact for customers and build lasting customer relationships.
• You analyse technical data via HMI interfaces to identify faults and anomalies.
• You work with industrial machinery, HVAC installations, electrical controls and monitoring systems.
• You liaise with the quality department and R&D when technical issues require an adjustment or improvement.
• You document technical solutions and contribute to the further development of an internal knowledge database.
• You develop into a technical specialist within a specific field and share your expertise with colleagues.
• You organise and deliver technical training sessions, both for customers and for international service engineers.
• You work alongside an international team of technical support engineers in Belgium, Asia and South America.

Profile

For this role as Technical Support Engineer, we are looking for an analytical and customer-focused technical profile with a broad technical interest. You enjoy investigating complex problems and communicate fluently with both customers and colleagues.

• You hold a bachelor's or master's degree in a technical discipline, preferably electromechanics, electricity, electronics or automation.
• You have a broad technical knowledge of electricity, electronics, mechanics and industrial controls.
• Knowledge of HVAC, refrigeration technology or air conditioning is a plus.
• Experience as a Technical Support Engineer, Customer Support Engineer, Service Engineer or in a similar technical role is an advantage.
• You work analytically, accurately and with a solution-oriented mindset.
• You can work independently, but also function well within a team.
• You are communicative, customer-focused and possess sufficient powers of persuasion.
• You enjoy sharing your technical knowledge and are willing to deliver technical training sessions or presentations.
• A good command of Dutch is a must. In addition, you have a good command of English. French is a plus.
• You are eager to learn, proactive and enjoy taking initiative.

Organisation

The company develops innovative total solutions combining mechanical engineering, automation, climate control and digital monitoring. The installations are deployed worldwide and require a high degree of technical precision and reliability.

Within this international and technologically forward-thinking environment, innovation, quality and knowledge sharing are central. You will be part of a specialised technical support team and will have the opportunity to further develop into an expert within a specific technology.

Offer

As a Technical Support Engineer, you will take on a challenging technical role within a stable, internationally growing company. You can count on a competitive salary package, supplemented by additional benefits and opportunities to further develop your technical expertise.

• A competitive gross salary, aligned with your knowledge and experience.
• A package of fringe benefits.
• A full-time position within an international and innovative working environment.
• An extensive internal training programme to gain thorough knowledge of the machines, installations and technologies.
• Opportunities to specialise and grow as a technical expert.
• Collaboration with an international team of experienced engineers.
• A working environment where initiative, entrepreneurship and personal development are encouraged.
• Regular team activities and a collegial working atmosphere.