Teamlead Customer Support

Function

• As Teamlead Customer Support, you manage the administrative team for Sales and Service and ensure that colleagues know what needs to happen and when.
• You bring structure to the day-to-day operations, safeguard priorities and improve collaboration between internal teams and external partners.
• The follow-up of purchasing and sales procedures is partly in your hands: you keep a close eye on actions and prevent files from being left unattended.
• You guide colleagues in drawing up quotations, entering orders and working out tenders, with attention to completeness and quality.
• You make processes more efficient by identifying bottlenecks and contributing to the further automation of administrative operations.
• Through coaching, clear agreements and regular follow-up, you help a team of approximately ten employees to work independently and collaboratively.
• You work from Wemmel within an international technical organisation that delivers solutions for medical technology and safety technology. In doing so, you support a service organisation that directly contributes to a reliable service delivery.

Profile

• A bachelor's degree, preferably in office management, accountancy, business administration or a comparable field, provides a strong foundation for this role.
• You bring 5 to 10 years of experience in a similar administrative, commercial or service-oriented role and have previously taken responsibility for processes or colleagues.
• You communicate fluently in Dutch, French and English, both verbally and in writing, enabling you to liaise clearly with colleagues and external partners.
• Excel holds few secrets for you and experience with SAP helps you manage orders, procedures and follow-up efficiently.
• Accuracy, overview and prioritisation are important as you manage several files simultaneously. Your collaborative approach also makes it easier to coach, motivate and bring colleagues on board with improvements.

Organisation

Our client is an international group headquartered in Germany. They are based in Flemish Brabant, Belgium, and are active in the sale, installation, maintenance and (customer) service of both medical and safety technology. For the medical equipment division, they are looking to strengthen the service team specifically for the East Flanders region.

Offer

• A responsible role as Teamlead Customer Support within an international technical environment, with a remuneration package tailored to your experience, expertise and responsibilities.
• A workplace in Wemmel, with a role in which you can make a visible difference to administrative processes, collaboration and customer-focused service.
• You will have room to optimise processes, help shape automation and further develop your expertise in sales and service support.
• The specific employment conditions and additional benefits are discussed transparently during the selection process, tailored to the role and your profile.

Do you want to help build a stronger operation as a team leader and service coordinator? Apply and discover what this vacancy could mean for you.