Service manager HVAC

Function

As Service Manager HVAC, you bear overall responsibility for the entire service operation:

• You lead the service organisation, from maintenance and interventions to technical support and follow-up.
• You manage account managers, planners, administrative staff and technicians, and ensure clear agreements and efficient collaboration.
• You monitor planning, capacity, quality, safety and profitability of the department.
• You monitor KPIs, outstanding assignments and backlogs, and ensure a predictable service operation.
• You analyse operational results and implement targeted improvement actions.
• You ensure smooth collaboration between engineering, planning, administration, clients and management.
• You handle complex client queries and operational escalations in a calm and solution-oriented manner.
• You coach employees, provide feedback and conduct difficult conversations where necessary.
• You report directly to management and contribute to the further professionalisation of the service organisation.

Profile

We are looking for a people manager who combines technical affinity with organisational and operational insight:

• You have several years of experience in service, maintenance, technical services or a comparable environment, preferably in a leadership or coordinating role.
• Knowledge of HVAC, heating, sanitary or air conditioning is a strong asset. Experience within another technical sector may also be relevant.
• You understand the relationship between planning, capacity, performance, client agreements and profitability.
• You communicate clearly with technicians, clients, planners, administration and management.
• You bring structure, maintain overview and are not afraid to address employees in a respectful and clear manner.
• You combine organisational precision with sufficient proximity to know what is happening on the work floor.

Organisation

Our client operates from the Buggenhout, Sint-Niklaas and Hamme regions and forms part of a multi-technical service provider. Although they operate independently, they can call upon the services and know-how of the parent company for specific support and expertise. The organisation specialises in heating, sanitation and air conditioning (HVAC) and operates as an installer and service partner within the industrial, public and private markets.

Offer

You will hold a key position within the organisation, with the space to further develop the service operations:

• A permanent full-time contract with an attractive salary package, tailored to your experience and responsibilities.
• A company car with charging card, laptop and smartphone.
• Group insurance, meal vouchers and eco-vouchers.
• Possibility of bicycle leasing.
• Training and development opportunities to further strengthen your leadership skills, technical knowledge and operational expertise.
• A management role with direct impact on the service department, clients and employees.
• A workplace in Buggenhout within a people-oriented organisation with short lines of communication.
• The combination of an independent way of working with the knowledge and power of a broader multi-technical service provider.

Do you want to build a strong service organisation as Service Manager HVAC whilst staying close to the technology and people? Apply today and discover the possibilities.