Inside Sales – Air Freight

Function

As Inside Sales – Air Freight at Mechelen You’ll be the commercial driving force behind the growth of our air freight operations. You’ll build relationships, spot opportunities before anyone else does, and turn conversations into concrete business. In this central role, you’ll work seamlessly with internal teams such as Operations, Pricing, Customer Service and Sales, ensuring that customers are not only assisted quickly but also receive smart logistics solutions that are truly tailored to their needs.

This role is all about energy, precision and commercial acumen. You switch seamlessly between prospecting, follow-ups and quotation processes, whilst keeping a close eye on the market as if it were your favourite game. You support the sales team, contribute ideas on upselling and cross-selling opportunities, and ensure that every lead receives the attention it deserves.

Your key responsibilities:

• Building and maintaining strong relationships with existing customers;
• Identifying upselling and cross-selling opportunities within your customer portfolio;
• Proactively approaching prospects by telephone, email, LinkedIn and other sales channels;
• Identifying and approaching new customers and opportunities in the air freight market;
• Qualify leads and hand them over carefully to the sales team;
• Preparing, following up on and helping to negotiate quotations for air freight and related services;
• Supporting the field sales team with commercial opportunities and client visits;
• Follow up on leads from marketing campaigns and other commercial initiatives;
• Analysing customer needs and recommending appropriate logistics solutions;
• Work closely with Operations, Pricing and Customer Service to ensure a smooth service;
• Accurately record customer details, opportunities, quotations and activities in Microsoft Dynamics;
• Monitoring market trends, competitive developments and new commercial opportunities;
• Contribute to achieving turnover, margin and growth targets.

Profile

For this role, we are looking for a sales professional with 3 to 5 years’ experience, preferably in logistics, freight forwarding or a similar B2B environment. You are comfortable engaging with clients, think in terms of solutions and are energised by targets, follow-up and building long-term relationships.

You don’t need to know everything perfectly just yet, but you do bring a solid foundation, a healthy dose of courage and a can-do attitude. You know how to build rapport with a prospect, how to follow up on a quote efficiently and how to manage several cases at once without losing your smile.

Ideally, you should bring the following:

• A bachelor’s degree or equivalent level of work experience and analytical ability, preferably in Logistics, Supply Chain Management, Business Administration, Business Economics or a related field;
• 3 to 5 years’ experience in a commercial or sales role, preferably within logistics or freight forwarding;
• Experience in prospecting, lead generation and business development;
• Knowledge of air freight and/or sea freight operations is a real asset;
• Smooth communication in Dutch and English;
• A proactive, customer-focused and results-oriented mindset;
• Support with administrative follow-up and working in CRM systems such as Microsoft Dynamics;
• The ability to work independently, but also to collaborate effectively within a team.

Organisation

You’ll find yourself in an international and dynamic environment where your work matters and your ideas are listened to. As well as an exciting commercial role offering plenty of variety and opportunities for growth, you’ll receive a comprehensive package that won’t compromise your work-life balance.

Offer

What to expect:

• A challenging role offering plenty of scope for professional growth and development;
• An open, direct and inclusive corporate culture;
• An attractive remuneration package including:
• meal vouchers worth 8 euros;
• ecocheques;
• group insurance;
• hospitalisation insurance;
• the option to lease an electric bike;
• 2 days of working from home per week;
• flexible working hours;
• 33 days’ leave.

So you won’t just get a job with real substance, but also the freedom to grow at your own pace in an environment where collaboration, initiative and development are truly valued.