Customer care officer

Function

As Customer care officer You ensure that customer orders are processed smoothly and that customers are always kept informed in a timely, accurate and professional manner.

What exactly does this mean:

• Building and maintaining good relationships with customers and acting as the first point of contact.
• Processing and checking incoming orders and ensuring they are correctly processed administratively.
• Monitoring order details, communicating in the event of problems and coordinating urgent requests.
• Keep track of the status of materials and release production orders in good time.
• Analysing and managing customer forecasts and working closely with the procurement team on material planning.
• Establishing and maintaining communication channels.
• Working with the quality department to handle complaints and provide accurate information to customers.
• Take part in meetings with clients and provide support during client visits.

Profile

For the position of Customer care officer Our client is looking for a customer-focused and meticulous professional who will manage customer orders from start to finish and ensure smooth communication between customers and internal departments.

Who are you:

• You have a bachelor’s degree level of thinking.
• Ideally, you will have several years’ experience in a similar role.
• An excellent command of Dutch and a very good command of English are required.
• In addition, you are proficient in Microsoft Office, including Excel, and have experience with ERP systems, preferably Dynamics.
• Accuracy, efficiency and a strong focus on customers and service characterise your work.

Organisation

Our client is a specialist pharmaceutical manufacturing company responsible for the assembly, labelling and packaging of medicines for the international market. The organisation focuses on complex solutions for, amongst other things, injectable medicines and also supports clients with packaging design, serialisation, refrigerated storage and logistics. Thanks to its strong expertise in quality and GMP guidelines, the company ensures that pharmaceutical products can be distributed safely and in accordance with the highest standards worldwide. You will be joining a professional and innovative environment where accuracy, responsibility and collaboration are key!

Offer

You’ll be joining a dynamic working environment where you can make full use of your talents and have the opportunity to develop yourself further. Thanks to the varied role and career progression opportunities, you’ll be helping to shape your own future within the company.

• Gross monthly salary ranging from €2,900 to €4,350, depending on experience and expertise.
• A full-time working week of 39 hours.
• 11.5 ADV days.
• Meal vouchers of €7 per day worked.
• Group insurance.
• Hospitalisation insurance.
• Laptop and mobile phone.

Please don’t hesitate to get in touch with us!

Please call us on 011 30 37 48 or send an email to jolien.hamaekers@ctrl-f.be for more information about this vacancy.