Customer Adviser

Function

It is important to strive for a high level of customer satisfaction.

Following in-depth technical and commercial training, you will have a thorough understanding of our client’s products. You will be responsible for payment transactions and act as the point of contact for our clients.

The aim of the role is welcoming and serving customers in a customer-friendly manner. Through proactive and reactive discussions, you identify opportunities and work on customer-focused solutions.

• You will hold discussions with our customers, drawing on your knowledge to do so. all areas of a bank-insurer’s business;
• You have a basic understanding of all areas has a good grasp of the subject and refers people to experts where necessary;
• You are able to create a 360° banking service to provide to all customers;
• You ring customers up and invite them to a meeting;
• You’re joining the digital evolution and can pass this on to your colleagues and clients;
• You aim to the best possible customer service after;

Profile

Who are we looking for to fill the role of Customer Adviser?

• You must have at least a bachelor's degree or equivalent through experience;
• Customer focus is highly regarded by you;
• You are a real team player with a commercial mindset;
• You are enthusiastic and communicative;
• You are flexible and socially adept;
• You are stress-resistant;
• You enjoy keeping in touch with people;
• You can work independently;

Organisation

Our client has around 4 million customers and has a solid foundation in the private, professional, public and social-profit sectors. In order to provide these different customers with an appropriate service, they can call upon a host of specialists and on the expertise available in their branches.

What is their aim? To be a bank with strong local roots, now more than ever. Financially, by offering and developing tailored solutions for the customer. But also in a non-commercial sense, by launching initiatives that focus on sustainable development, solidarity and culture.

Offer

What can you expect?

They offer you the benefits of working for a large company, combined with those of a dynamic SME:

• an exciting job close to home;
• a competitive remuneration with quite a few non-statutory benefits;
• a full-time contract;
• a vocational training;
• a job with a great deal of autonomy and responsibility;
• a intensive support and coaching;

Working in a CommV also means:

• Working in your own region, close to home;
• Career progression opportunities in a a dynamic and small-scale working environment;
• A dynamic working environment where you, together with other colleagues, can make a difference;

Do you feel you’re a perfect fit for this role and are you ready for a new adventure, Apply now using the button!

Do you recognise anyone you know from this description, Send him or her this job vacancy straight away!