Service & Support Engineer

As a Service & Support Engineer, you will be responsible for providing technical support and service to our customers. Your duties include troubleshooting technical problems, maintaining equipment and systems and providing customer-focused solutions. You will work closely with our team of professionals to ensure excellent service quality and increase customer satisfaction.

• Maintenance on the systems provided (DCS, Safety systems, etc.)
• Implementing, configuring and upgrading new software versions
• Installation and testing of changes and commissioning of systems
• Analysing functional needs, trouble-shooting and working with customers towards meaningful system solutions
• Being 1st and 2nd line support for the delivered systems
• As a Service & Support Engineer, you will mainly perform maintenance, modification and management work on our systems and the associated integrated applications on-site at customers' premises.

We are looking for a motivated Service & Support Engineer with the following qualifications:

• You are a highly motivated and flexible person, willing to work in an internationally oriented company
• Respect, cooperation and integrity are important to you
• You preferably have a technical background, e.g. automation/IT or equivalent through experience within a service-related function
• Knowledge of systems, network and security integration is a plus
• Knowledge of Distributed Control Systems (DCS), PLCs and/or SCADA is a plus
• You are analytical, eager to learn and thoroughly solution-oriented
• You are customer-oriented and delivering quality is important to you
• Working standby shifts (about 1 week/6 weeks) is no problem
• You speak and write fluent Dutch and English, in French you can hold and understand a (basic) conversation

Our client in Zaventem operates in industrial automation, test and measurement equipment, information systems and industrial services. It is an international player with more than 18 000 employees, 19 factories and 92 branches in 59 countries. Their customers are companies in the process industry operating in oil and gas extraction, power generation, (petro)chemical, pharmaceutical and food industries. Their products and services are innovative, proactive, safe and sustainable. Sustainable growth, customer satisfaction and personal development of their employees are central to our client.

We offer a competitive salary package and excellent benefits, including:

• Freedom to do your job and autonomy are important to us
• Exciting challenges in a mature organisation that expects a high level of individual responsibility and encourages initiative
• Innovative and technologically advanced products and services
• A healthy work-life balance thanks to extensive telecommuting opportunities and flexible working hours
• A pleasant working atmosphere with many opportunities to work with great colleagues'all over the world
• An attractive salary complemented by attractive benefits, including 33 holidays (for full-time employment), cafeteria plan, green company car with fuel card/charge card, group and hospitalisation insurance, smartphone, meal vouchers, ecocheques, gift vouchers, bonus, etc.