Technical Service Coordinator

Function

As Technical Service Co-ordinator, you will ensure that all service activities run smoothly, efficiently and with a focus on the customer. You will combine technical knowledge with planning, work preparation and customer contact, and act as the central point of contact for after-sales service.

• Coordinating interventions, maintenance visits, installation jobs and service requests.
• Set priorities based on urgency, impact and customer interest.
• Monitor and optimise the scheduling and deployment of service engineers.
• Handling technical enquiries from customers by telephone and email.
• Carry out an initial technical analysis and ensure that technicians are fully prepared.
• Organise work planning and ensure that parts are available on time.
• Provide technical documentation, diagrams and manuals for the technicians.
• Maintain contact with suppliers for technical support.
• Proposing maintenance contracts and following up on preventive maintenance schedules.
• Analysing recurring faults and proposing improvements.
• To contribute to the further professionalisation of after-sales service in collaboration with engineering and management.

Profile

As a Technical Service Co-ordinator, you feel at home in a technical environment and are able to combine administration, planning and technical work with ease. You maintain a clear overview, communicate effectively and always adopt a solution-oriented approach.

You’ll need to bring:

• A Bachelor’s or Master’s degree in electromechanics, maintenance engineering, mechanical engineering or industrial plant engineering, or equivalent experience.
• Experience in a technical back-office role, maintenance department or service organisation is a major asset.
• Technical insight to analyse faults and determine the correct priorities.
• A precise and structured way of working.
• Strong organisational skills and the ability to manage several projects simultaneously.
• A customer-focused, communicative and solution-oriented approach.
• A sense of initiative and a proactive approach to further improving processes.
• A sound business instinct.
• An excellent command of Dutch is an absolute must.

Organisation

Our client is a Belgian specialist in the design, construction and maintenance of industrial cleaning systems, hygiene solutions and mechanical handling systems.

The company develops both standard solutions and bespoke solutions for clients in the food industry and other sectors where hygiene, quality and reliability are essential. The product range includes, amongst other things, industrial washing systems, pressure-boosting systems, foaming and disinfection systems, hygiene stations, hand-washing facilities and various stainless steel solutions for industrial applications.

At the Nazareth site, the engineering, production and service departments work closely together to provide customers with a comprehensive solution and high-quality after-sales service.

Offer

As a Technical Service Co-ordinator, you will take on a technically challenging role offering a great deal of autonomy and the opportunity to help shape the service organisation. In return, you will receive an attractive remuneration package commensurate with your experience and expertise.

You can count on:

• Gross salary between €3,800 and €5,200, depending on your experience.
• Group insurance.
• Laptop.
• GSM.
• A full-time position of 39 hours per week.
• 6 ADV days.
• A stable and innovative working environment where you’ll help drive the organisation’s continued growth.