Claims Manager

Function

As a claims manager, you will oversee claims files from start to finish. You will:

• registers new claims and analyses the situation;
• gathers the necessary information and documents;
• maintains contact with customers, insurers and other relevant parties;
• closely monitors the further processing of cases;
• monitors deadlines and ensures that cases are not left unresolved;
• communicates clearly with clients about the status of their case;
• helps to find the right solution when a case becomes more complex;
• ensures accurate administrative processing.

You will be given your own responsibilities within the team, but you will, of course, not be on your own. Colleagues share their knowledge and consult with one another when a case requires it.

Profile

For this role, we are looking for someone who already has experience and is keen to work independently.

• You have experience in insurance and/or claims management.
• A legal background is certainly an asset, for example if you have experience with cases where interpretation and argumentation are key.
• You work with precision and keep track of various cases.
• You are not afraid to make decisions and take responsibility.
• You communicate clearly and effectively with customers and insurers.
• You have a practical mindset and prefer to look for a solution rather than a problem.
• You are customer-focused and understand that a claim is often a significant moment for a customer.
• You are positive, enterprising and share the West Flemish ‘just get on with it’ attitude.

Organisation

You will be joining a family-run insurance firm that is now in its fourth generation. Based in Diksmuide, the firm is continuing to build a strong regional presence, with additional branches in Houthulst, Veurne and Poperinge.

The team consists of experienced insurance specialists who support one another and share their knowledge. We do not use individual KPIs. The approach is simple: to provide customers with excellent service and ensure they are happy to remain with the firm.

Offer

• A full-time role; a 4/5ths position is negotiable.
• A 37.5-hour working week.
• Flexible working hours, with most colleagues starting at around 8.45 am.
• 20 days’ leave, plus bridge days when the office is closed.
• €8 meal vouchers.
• A group insurance policy paid for in full by the employer.
• A net payment.
• A cafeteria plan.
• Eco-vouchers.
• A company car may be available through a salary-for-benefits scheme, depending on the role and the remuneration package.
• You can take time off in lieu of overtime or have it paid out.
• Monthly team meeting with lunch.
• Regular extra activities, such as a summer drinks party and a Christmas drinks party.
• Annual team-building events, lunchtime walks, etc.

Are you the claims manager we’re looking for? Apply now!