Insurance customer advisor

Function

As an Insurance Customer Adviser, you’ll be the main point of contact for private customers. You’ll answer their questions, work with them to assess their situation and ensure that their insurance policies are perfectly tailored to their lives. Thanks to your personalised approach, customers will feel listened to and well looked after.

You will combine client contact with meticulous administrative follow-up, thereby actively contributing to the firm’s continued growth.

Tasks

• Managing and monitoring insurance files for private clients
• Advising clients on the most suitable insurance solutions
• Drawing up, amending and managing insurance policies
• Answering enquiries by telephone, email and during visits to the office
• Maintaining contacts with insurance companies
• Processing files and changes in an administratively correct manner
• Identifying commercial opportunities within the existing client portfolio
• Actively contributing ideas on the further development of our services

Profile

You find fulfilment in building long-term customer relationships and enjoy working in an environment where quality is paramount.

You recognise yourself (largely) in the following:

• You have a bachelor’s degree or equivalent through experience
• Initial experience in the insurance sector is a real asset
• You are administratively strong and work accurately
• You communicate fluently and professionally, both verbally and in writing
• You put the customer first and provide honest and well-considered advice
• You have a flair for business and can spot opportunities without being pushy
• You enjoy working as part of a team and are happy to help out your colleagues when needed
• You have a hands-on approach and take responsibility
• You are proficient in Microsoft Office; knowledge of BRIO would be an advantage
• You speak and write Dutch and French to an excellent standard

Don't see some of the above in your area of expertise and hesitate to respond? Don't let this put you off and contact us to coordinate further at finance.aalst@ctrl-f.be or on +32 9 240 99 60.

Organisation

At CTRL-F Finance, we create daily connections between finance professionals and challenging positions in various sectors. Our extensive network includes offices, companies and most importantly, talented individuals. Our approach is both professional and personal, fully focused on the candidate.

As we focus entirely on financial positions, we currently have an abundance of opportunities. Do not hesitate to contact us if you are interested. We are ready to discuss all options with you and work together to find the perfect job for you!

We are looking for an Insurance Customer Adviser for an independent banking and insurance firm with strong local roots. You will be working in an environment where personal advice, transparency and long-term relationships are key. Together with an experienced and dedicated team, you will help build a service where the customer truly feels understood.

Offer

You’ll be joining a stable and close-knit working environment where your development is just as important as that of the organisation.

What can you expect?

• Permanent contract of indefinite duration (full-time or at least 4/5)
• Attractive salary package with fringe benefits
• Meal vouchers, group and hospitalisation insurance
• Canteen scheme and staff benefits on insurance products
• ADV days and bank holidays
• Option to combine office-based and home-based working
• Internal and external training courses to further develop your expertise
• A close-knit team where collaboration, knowledge-sharing and a positive working atmosphere are key