Insurance file manager

Function

As an insurance case manager, you will be responsible for your own client portfolio.

• You will manage insurance files for the self-employed and SMEs from start to finish.
• You will be the main point of contact for your customers and will build a relationship of trust with them.
• You analyse their insurance needs and identify risks and opportunities.
• You request quotes from various insurance companies and compare the options.
• You will draw up bespoke quotations and ensure that policies and amendments are properly monitored.
• You provide customers with clear explanations and well-founded advice on their insurance policies.
• You will monitor requests, enquiries and issues closely and keep customers informed.
• You will liaise with insurance companies and, where necessary, negotiate the best solution.
• You’ll help to identify ways to optimise existing client files.
• You identify opportunities with clients and work with your colleagues to determine how to capitalise on them.
• You will contribute to the firm’s continued growth and professional development.

You will also have the opportunity to gain a deeper understanding of specific insurance products and niches. Training and ongoing professional development are part of the role.

Profile

Above all, we are looking for someone who puts customers first and is keen to take on responsibility.

• You hold a bachelor’s degree, preferably in a finance or insurance-related subject.
• Experience in the insurance sector is an advantage, but school leavers with the right attitude are also welcome to apply.
• You have a genuine interest in insurance and are keen to further develop your product knowledge.
• You work with precision and in a structured manner, and have excellent administrative skills.
• You have an analytical mind and feel at ease with figures and financial information.
• You are customer-focused and communicate fluently and professionally.
• You take responsibility for your cases and focus on finding solutions.
• You are keen to learn and open to training and continuous professional development.
• You speak and write Dutch perfectly.

Organisation

You will be joining an independent insurance firm that advises private individuals, the self-employed and businesses. The services go beyond insurance alone: clients can also turn to the firm for savings and investment products and credit solutions, amongst other things.

As an independent estate agent, we work with a range of insurance companies. This means we start by assessing the client’s situation and needs, and then look for a solution that meets those requirements.

The firm places great emphasis on providing a personalised service. Clients are assigned a dedicated point of contact and receive ongoing support in the event of a claim or if they have any other queries. Ongoing training and product knowledge are essential to ensuring clients receive the right advice.

Offer

You’ll be offered a wide-ranging role in which you can develop both professionally and personally.

• A full-time position with an open-ended contract.
• A varied role involving customer contact, providing advice and managing files.
• Your own client portfolio and responsibility for cases from start to finish.
• Opportunities for further professional development within the insurance sector.
• A wide range of courses and training programmes.
• An attractive remuneration package tailored to your experience and profile.
• A wide range of non-statutory benefits.
• A working environment that is both professional and personal.
• A good work-life balance.
• Working alongside enthusiastic colleagues in an office where initiative and professional development are encouraged.

Are you the insurance claims administrator we’re looking for? If so, apply now!