Customer service

Function

As a customer service representative, you will be responsible on the export department for the operational, commercial and administrative follow-up of transport assignments.

• You receive transport orders, process them in the various systems and ensure correct administrative follow-up.
• You maintain professional contacts with clients and the internal planning department.
• You provide administrative support to transport planning.
• You follow up daily on ongoing client orders and intervene when problems or deviations arise.
• You monitor agreed deadlines and work together with the planning department to find suitable alternatives when necessary.
• You ensure that all transport activities comply with applicable legal regulations and quality standards.
• You are responsible for client-friendly and professional communication.
• You actively think along with the client and look for efficient solutions that contribute to an optimal level of service.
• You ensure that clients are correctly and promptly informed about their transport assignments.
• You communicate, coordinate and closely follow up on the various orders and transport assignments.
• You monitor transport movements and ensure that collections and deliveries arrive on time.
• You coordinate collections and deliveries, taking into account agreed arrangements and available transport capacity.
• You book the required transport capacity on vessels and schedule deliveries according to specific client requirements.
• You also register the necessary reservations in clients' systems.
• You ensure that all relevant information reaches the parties involved in a timely manner.
• You proactively inform clients about any delays or changes.
• You are the central point of contact for the internal planning department.
• You accurately record all data relating to transports, revenues and additional costs in the various systems.
• You work daily with various digital applications and switch smoothly between different platforms

Profile

As a customer service export specialist, you possess the following qualities:

• You communicate fluently and take initiative spontaneously.
• You work accurately and have a strong administrative mindset.
• You can efficiently organise various tasks and set priorities.
• You switch easily between different responsibilities and systems.
• You are strong in problem-solving thinking and remain calm under pressure.
• You have a good knowledge of MS Office, including Outlook, Word and Excel.
• You are digitally skilled, enjoy working with data and have sufficient affinity with IT applications.
• You have an excellent command of Dutch and English, both verbally and in writing. A basic knowledge of French is a welcome bonus.
• You are a true team player and enjoy working together with colleagues.
• You preferably have a first experience or training within the logistics or transport sector.
• Knowledge of transport documents such as CMR, packing lists and invoices is an advantage.
• Knowledge of customs documents such as T1, EU/EX and GMR is also an asset.
• You are flexible and can switch quickly when unexpected situations arise.
• You are open to change and new digital applications.

Organisation

An international service provider specialising in transport, logistics and maritime shipping. The organisation handles the transport of goods, vehicles and passengers via various European connections and also offers logistical solutions, including storage, distribution and the transport of goods by land and sea.

Offer

Our client in the Ghent region offers the following salary package and fringe benefits to the new employee:

• Challenging position in an international environment.
• Internal advancement opportunities.
• Hot and cold meals can be purchased at the main office.
• Fresh soup and fruit@work.
• Pleasant office building with parking right at the door.
• Hospitalisation insurance
• Group insurance
• Social Subscription
• Laptop
• Flex plan after 6 months of service
• Meal vouchers of €10/day.