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Service Coordinator
Function
As Service Coordinator, you manage the planning of service technicians in both Belgium and the Netherlands, ensuring that both assembly works and service activities run smoothly. You will support colleagues's with technical questions, order specific parts for service orders, liaise with suppliers and machine manufacturers for warranty claims and maintenance plans. In addition, you act as technical contact for customers and take care of technical documentation management. You also think about improvements in SAP B1 and play a leading role in VCA.
- Managing scheduling technicians for assembly and service
- Support for technical questions
- Ordering spare parts for service
- Contact with suppliers and machine constructors
- Technical point of contact for customers
- Technical documentation management
- Initiating SAP B1 improvements
- Leadership role in SCC
Profile
- Education: Bachelor of Electromechanics or equivalent through experience
- Experience: minimum 3 years' experience in a similar position
- Knowledge of languages: Dutch, French and English
- Software: MS Office, SAP B1
- Softskills: Organisational, Customer & Service-oriented, Strong communication skills, Knowledge of ERP
Organisation
This SME is a family business with 2 branches (Belgium and the Netherlands). They specialise in industrial cleaning equipment and can take care of customers' projects from start to finish. They do this for standard machines and customised projects. The after-sales service is also in-house. In Nazareth, they are located in a completely new modern building where the office's and production sit together.
Offer
- Competitive salary tailored to experience and skillset
- Attractive fringe benefits
- 6 ADV days