Technical Support Specialist

Function

As an After-Sales Technical Support Specialist, you will be the first point of contact for customers experiencing technical issues with telescopic stands. You will analyse reports received by telephone or email, identify the problem and offer practical solutions.

When a repair is required, you gather all the necessary information and forward it to the Costing & Quotation department so that an accurate quotation can be drawn up quickly. In addition, in consultation with the Engineering department, you prepare various after-sales assignments. This ensures that technicians can set off to the customer’s premises well prepared and with the correct information.

You will also be closely involved in the scheduling of technicians and fitters. In the event of technical issues on site, you will act as the first point of contact for the technicians. Thanks to your technical insight and strong communication skills, you will ensure that both customers and colleagues can get back to work quickly and efficiently.

Job description

• You analyse technical issues relating to telescopic stands.
• You advise customers by telephone or email and offer practical solutions.
• You will gather and provide the necessary information to the Costing & Quotation department to enable them to draw up quotations for repairs.
• You will prepare after-sales work orders for technicians, in collaboration with the Engineering department.
• You are actively involved in the scheduling of fitters and technicians.
• You will act as the first point of contact for fitters and technicians in the event of technical problems on site.
• You will work closely with various internal departments to ensure a smooth and efficient service.

Profile

• You have a broad technical background, for example in the fields of electricity, mechanics and pneumatics. You do not need to be a specialist in every field, but you do have a strong technical grounding and practical insight.
• You are fluent in Dutch and English. Knowledge of another language would be an advantage
• You have a driving licence B.
• You are keen to learn, motivated and flexible.
• You are a true team player with strong communication skills and a customer-focused attitude.

Organisation

You will be joining an international company specialising in grandstand and seating solutions. From its base in Pelt, the company develops, manufactures and installs innovative telescopic grandstands and fixed seating solutions for venues including theatres, concert halls, auditoriums and sports facilities worldwide.

From design and engineering to production, installation and after-sales: we manage the entire process in-house. Thanks to this technical expertise and our international projects, no two days are the same.

Offer

• A full-time role offering plenty of variety and technical challenges.
• A key role within an internationally oriented company.
• A close-knit team of experienced and motivated colleagues.
• Short lines of communication, scope for personal initiative and opportunities for training and development.
• A competitive salary complemented by fringe benefits.
• A stable job within a growing company with extensive expertise in grandstand systems.