Technical Sales Support

Function

As Technical Sales Support at Dilsen-Stokkem You are the technical link between customers, sales and internal teams. You support installers, architects and construction professionals by providing clear, accurate and practical technical information, enabling them to work efficiently with integrated heating, ventilation and cooling solutions.

In this role, you’ll combine technical insight with a customer-focused approach and a meticulous way of working. You’ll manage enquiries from start to finish, read technical plans, provide clear explanations to customers and work closely with both internal and external sales teams on a daily basis. You’ll ensure that files are well-prepared and that customers receive a reliable response promptly.

Your main tasks:

• Reading and analysing technical plans and documents, and translating them into clear information for clients and colleagues
• Maintain daily contact with customers by telephone and in writing, and provide support with technical enquiries
• Working alongside the inside and outside sales teams to ensure quotations, follow-up and customer files run smoothly
• Explaining products, applications and system solutions to customers
• Contributing ideas for practical solutions within a technical and commercial context
• Carefully monitor your work and keep track of priorities in an environment where quality and speed are important

You will be working in an environment where technology, comfort and energy efficiency come together. You will also have the opportunity to further develop your technical knowledge and make a tangible contribution to solutions that are already ready today to meet the needs of tomorrow.

Profile

For this role, we are looking for an eager-to-learn and meticulous candidate with some initial experience or a strong interest in technical support and sales. You do not need to have years of experience, but you must be able to switch easily between technical matters, customer contact and administrative follow-up.

Your profile:

• 0 to 3 years’ experience in a technical, commercial or support role
• Technical aptitude and the ability to read and understand technical drawings
• Strong communication skills and a customer-focused attitude
• You can provide clear and professional explanations to customers
• You enjoy working on a computer every day and keep records meticulously
• You are able to cope well with stress, are meticulous and can set priorities
• You are keen to learn and motivated to further develop your technical knowledge
• You work well in collaboration with the internal sales team and external partners

Experience in HVAC, climate control solutions, building services engineering or a similar technical field is an asset, but certainly not essential. A genuine interest in systems, products and customer solutions is more important than a long CV.

Organisation

Our client is a full-service provider of heating and ventilation solutions with sales operations in Europe (Belgium, the Netherlands, Luxembourg, France, Germany, the United Kingdom and Ireland), as well as in distant export markets such as Japan, the US, China and New Zealand. Our client offers smart, innovative solutions that use a combination of systems to achieve the most energy-efficient and sustainable results.

Offer

You can look forward to an attractive and comprehensive remuneration package designed to ensure comfort, security and job satisfaction. In addition to a competitive salary, this role offers tangible benefits that recognise your commitment and support you in your day-to-day work.

You’ll receive, amongst other things:

• Meal vouchers from €8
• Group insurance
• Hospitalisation insurance with family cover through DKV
• Discounts on products
• Cafeteria plan with the freedom to choose according to your needs
• Benefits at work

On top of that, you’ll find yourself in a professional environment where collaboration, development and technical expertise are key. You’ll be given the opportunity to learn and gain a deeper understanding of a forward-looking sector with strong growth prospects.