Service and After Sales Manager

Function

• Managing the customer service manager, site coordinators, internal service staff, external technicians and subcontractors
• Taking overall responsibility for the complete service and aftersales operation
• Professionally following up on complaints, interventions and service requests
• Managing site managers, technicians and administrative staff
• Monitoring planning, workload distribution and priorities
• Ensuring efficient collaboration within the team
• Acting as a point of contact for technical service queries, aftersales and complaints
• Following up on quotations, orders and service interventions
• Providing support with the calculation of more complex installations
• Analysing complaint and intervention data and converting these into improvement actions
• Identifying process optimisations within working processes and administrative flows
• Developing, monitoring and reporting on KPIs relating to service performance, efficiency and customer satisfaction

Profile

• You are a strong organiser who gains energy from managing people
• You hold a master's degree in industrial engineering or have an equivalent level of thinking and reasoning
• You have several years of experience in service management, technical aftersales or project organisation
• You have a client-focused and commercial mindset
• You possess strong organisational and communication skills
• You have analytical insight and think in a solution-oriented manner
• You have experience with KPI monitoring and process optimisation
• You communicate fluently in Dutch and French
• You are able to think and act both operationally and strategically
• You identify with the values TEAM, RESPECT and RESULT

Organisation

You will find yourself in a warm, family-oriented environment with a no-nonsense culture. There is room for autonomy, responsibility and an approach in which collaboration is central. The organisation places a strong emphasis on quality, customer satisfaction and further professionalisation.

Offer

• A challenging management role with a great deal of autonomy and responsibility
• A warm, family-oriented company culture
• An attractive salary package
• Extra-legal benefits such as meal vouchers, eco-vouchers and hospitalisation insurance
• A company car with a fuel card
• 34 days off, consisting of statutory holidays, additional holiday days and time off in lieu

Are you the organised and people-oriented manager who wants to take service and aftersales to the next level? Apply today.