Logistics clerk

Function

• As a logistics clerk, you will be responsible for the following range of tasks:
• You will process incoming orders on a daily basis and monitor them closely from start to finish. You will ensure that all information is recorded accurately and in full in the systems;
• You will manage and update customer and product data in the systems, including prices, addresses and other relevant information;
• You will work closely with the Sales Team and ensure smooth and clear communication with colleagues and customers;
• You actively monitor delivery times and take action where necessary to ensure that agreements are honoured;
• You will handle complaints in a professional and customer-focused manner, whilst adhering to the relevant internal procedures. In doing so, you will help to ensure optimum customer satisfaction;
• You will work alongside colleagues in the Order-to-Cash team on a daily basis and will be flexible enough to take on other tasks where necessary – perhaps on a temporary basis – such as those relating to master data or billing.

Profile

As a logistics clerk, you have the following competencies:

• You are an all-round administrative professional with an eye for detail, preferably with experience in a customer service environment;
• You are bilingual in Dutch and French and can communicate fluently in both languages, both verbally and in writing;
• You are proficient in using digital tools, web applications and order-processing systems. Experience with SAP is an advantage;
• Customer focus is in your DNA: you strive to assist every customer in a professional and friendly manner;
• You are a good communicator with strong interpersonal skills and feel at ease using various communication channels, such as email, the telephone and online applications. You therefore enjoy answering the phone;
• You are able to cope well under pressure and are meticulous; even when things get busy and deadlines are tight, you manage to keep a clear overview and avoid mistakes;
• You are a good listener: you ask the right questions, quickly understand what the customer or person you’re speaking to needs, and are thus able to get to the heart of a question or problem;
• You’re a real team player. You enjoy working with others, support your colleagues and are flexible enough to take on tasks as and when required, depending on the priorities and needs of the day.

Organisation

The company is active in the production of raw materials

Offer

The company provides the salary package below:

• You can expect a gross monthly salary based on your experience and profile;
• For each day worked, you will receive €9 in meal vouchers;
• You’ll contribute to a group insurance scheme under the 3% scheme and will also benefit from an income protection policy;
• Hospitalisation insurance forms part of the overall package;
• A cafeteria scheme gives you the option to convert your end-of-year bonus into other benefits;
• You’ll have the option to take advantage of a bike lease scheme;
• You are eligible for a CAO 90 bonus, where the amount paid depends on the company’s results;
• As well as your 20 statutory holiday days, you are entitled to 12 additional ADV days.