Logistics Customer Service Team Lead

Function

As Logistics Customer Service Team Lead You will be responsible for the following tasks:

• You will be managing a team of four customer service staff;
• You will allocate the various cases amongst your colleagues, and you will have overall responsibility;
• You bring structure to the team, make adjustments where necessary and provide feedback to help them reach a higher level;
• You optimise current working practices by adopting digital organisation wherever possible;
• If customers experience any problems, you take responsibility and pay them a visit;
• 50%: from time to time, you’ll be actively involved in the team.

Profile

Are you the Logistics Customer Service Team Lead what we are looking for?

• You have relevant experience in a similar role, preferably within transport or logistics;
• Ideally, you will have experience of managing, supervising and coordinating staff;
• You express yourself fluently in Dutch, French and English;
• You are able to deal with different personalities and provide feedback when necessary;
• You take responsibility for your team and come up with your own solutions;
• You are assertive and are not afraid to make clear agreements with customers and ensure they are adhered to;
• You take a critical look at current working practices and identify opportunities and areas for improvement.

Organisation

Our client is a medium-sized Belgian transport and logistics company specialising in groupage transport to and from France and the UK. With their own cross-dock facility in Erpe-Mere and soon a new site in Kruisem, they provide efficient transport solutions. Besides groupage, they also offer full trailer transport and value added warehousing.

The company has a modern, sustainable fleet of 100 trucks and 150 trailers. Their 20,000 m² warehouse is equipped with the latest technologies and suitable for the food and beverage industry, among others. Service, teamwork, respect and customer focus are key.

Offer

On top of a challenging job with development opportunities and continuous training on the job in a high-growth SME environment with a good atmosphere and healthy dynamics, you can count on the following:

• Gross pay according to knowledge and experience;
• A company car is negotiable;
• Meal vouchers to ease your daily expenses;
• Group and hospitalisation insurance;
• A bonus system and bicycle leasing plan;
• You will work a 37-hour week, with working hours between 8.00 am and 5.30 pm;
• 20 days’ holiday, plus three sector-specific days;
• You will join a close-knit and fine team.