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Technical officer / Customer service officer
Function
For their Mechelen office, we are currently looking for a Technical Employee / Customer Service Officer with strong administrative skills and a technical affinity. In this position, you will be part of the Customer Service team responsible for the service and sales of machine parts.
Your duties include:
- Being the first point of contact for customers.
- Manage and follow up the general Service Mailbox with quotation requests and orders for machine parts.
- Prepare quotations and process orders in SAP.
- Taking care of invoicing.
- Process and follow up on any returns.
- Based on your strengths and interests, you can take on additional responsibilities and help optimise processes.
Profile
The ideal candidate will have the following qualifications:
- Excellent knowledge of Dutch and a good command of English and French. Knowledge of German is a plus.
- Taking initiative and solution-oriented.
- Technical understanding and strong administrative skills.
- Fluent in the use of MS Office; knowledge of SAP is an advantage.
Organisation
Our client, an internationally renowned machine developer and manufacturer, focuses on three key business pillars: Grains & Food, Consumer Foods and Advanced Materials. Billions of people worldwide make daily use of a wide range of products made possible in part by its technologies. These include applications in smartphones, solar panels, nappies, lipstick, banknotes and vehicles. Both people and animals consume food produced using our client's machines.
Offer
Our client offers a package of attractive conditions, including:
- Full-time employment of 39 hours per week with flexible working hours.
- Start the working day between 7.30am and 9am.
- After an induction period, you can work from home 2 days a week (Tuesdays and Thursdays are fixed office days).
- A 4/5th employment is negotiable.
- Attractive salary complemented by fringe benefits such as group and hospitalisation insurance.
- Meal vouchers of €8 per day.
- Ecocheques of €250 per year for full-time employment.
- Commuting allowance or bicycle allowance.
- 28 days' leave.
- Home working allowance of 50 euros per month.
Are you the Technical Clerk / Customer Service Officer with technical affinity we are looking for for our client? Apply now and be part of a dynamic and innovative team!