Technical Support Staff

You will be working in a motivated team where professionalism and collegiality are important. Furthermore, you will get the chance to develop your professional qualities to the full.
Our client is further a leading international, stable and financially sound company, located in a congestion-free environment.
You can count on a nice gross salary complemented by fringe benefits such as meal vouchers (€8), hospitalisation and group insurance,...
Furthermore, you get 6 ADV days on top of your statutory leave.

As a Technical Support Officer, you will be responsible for the following range of tasks:

• You will first receive an intensive training period during which you will gain knowledge and understanding of the products and software.
• You will provide technical product support both by phone and email to customers as well as field service colleagues's.
• You will be the technical point of contact regarding aluminium joinery. In time, you will know everything about technology, hinges and locks, surface treatment,...
• You make quotations and work preparation using calculation software.
• You will be responsible for installing and updating calculation packages.
• You ensure the optimisation of existing machine controls.
• You will be part of the technical-commercial inside sales team.

Our client is active in the production and development of aluminium structures and joinery (windows, doors, curtain walls, veranda's,...). In Belgium, the head office is located with about 320 employees, counting their foreign branches, they have about 1800 employees.
Due to an internal shift, they are today looking for a technical support officer to join the team.

As a Technical Support Officer, you can largely tick off the following items:

• You have a technical background.
• Your professional approach, tailored advice and guidance result in high customer satisfaction.
• You love the dynamics of contacting customers/partners.
• You can work independently. Of course, you can always fall back on your colleagues and can count on their (technical) support.
• Your affinity for technology means you will quickly become familiar with the internal systems and make a difference with your advice in no time.
• You are precise & enjoy achieving results as part of a team
• You are customer-oriented and dare to take initiative
• You speak very good Dutch and can also express yourself fluently in French. Knowledge of English and German is a plus.
• You can work fluently with various software packages.
• Some prior technical knowledge through training or experience is a plus