Technical Support Engineer

As a Technical Support Engineer, you will be responsible for providing technical support and service to customers. You will answer questions, solve problems and ensure that customers can make the best use of their technical systems and products. Your duties include:

• Diagnose and resolve technical problems via phone, e-mail and other communication channels.
• Record and document support requests and solutions in the ticket system.
• Support users in installing and configuring hardware and software.
• Maintain technical knowledge and stay up-to-date with new products and services.
• Collaborate with other teams to provide the best service.
• Reporting to the Service Manager.

We are looking for a Technical Support Engineer with the following qualifications:

• HBO working and thinking level in a technical field.
• 0-3 years' experience in technical support or similar role.
• Knowledge of networks, databases and operating systems.
• Excellent problem-solving and analytical skills.
• Good command of Dutch, French and English, both oral and written.
• Team player with strong communication skills.
• Proactive attitude and willingness to learn

Our client is an Italian manufacturer of audio/video door communication, home automation, CCTV solutions, alarm systems and access control. It is represented in 72 countries with 13 of its own branches. With over 50 years of experience and a continuous commitment focused on innovation, this makes our client the fastest growing door intercom brand in the world. The systems are developed and continuously optimised from extensive market research and state-of-the-art technological developments. The philosophy is based on 3 pillars: Passion, Technology and Design.

We offer a competitive salary package and excellent fringe benefits, including:

• Market-based salary depending on education, knowledge and experience.
• Extensive training opportunities for professional and personal development.
• Flexible working hours and opportunity to work from home.
• Pension scheme and collective health insurance.
• Travel allowance.
• Pleasant and dynamic working environment with attention to work-life balance.