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Customer Support Engineer
Function
You will join the team responsible for technical customer service and spare parts.
In this position, customer satisfaction is key, and you will have extensive customer contact.
More detailed:
- You will support customers with their technical support questions, drawing on your expertise and after completing an initial training period provided by the company.
- You help them order the right parts for the machines.
- Once you have identified the appropriate part, you prepare the quotation.
- You ensure that the spare parts are ready on time and arrange suitable (urgent) shipping for customers worldwide.
- This role also involves handling associated administrative tasks, such as preparing transport and customs documents.
- In consultation with the team, you will handle incoming warranty claims and work together to find a customer-friendly solution.
Profile
We are looking for a technical profile with a strong focus on customer satisfaction.
In this job, you will have extensive contact with customers located worldwide.
- You have a bachelor's degree in a technical field, ideally in electromechanics or equivalent through experience.
- Reading technical plans comes naturally to you.
- Basic knowledge of SolidWorks, E-plan, and/or AutoCAD is a plus.
- Familiarity with programming (Siemens or Allen Bradley) is recommended.
- Experience in customer service is considered highly advantageous.
- You possess strong communication skills and prioritize customer satisfaction.
- You excel at problem-solving and multitasking.
- Proficiency in English, Dutch, and/or French is crucial for this role.
- Customer focus is your top priority!
Organisation
A machine builder specialising in high-end systems for the food industry is seeking a Customer Support Engineer.
The company is located in West Flanders.
Offer
You will join a market leader that operates internationally and offers high-tech solutions.
They will offer you a varied technical job with customer interaction in an international context.
Enjoy a pleasant working atmosphere with great colleagues.
Internal training will be provided.
Based on your expertise, knowledge, and experience, you will be offered an attractive salary package complemented by fringe benefits.