All-round insurance clerk

• Permanent contract on start-up.
• Market-based salary package that takes into account your experience and qualifications.
• Fringe benefits: In addition to a competitive salary, we also offer a comprehensive package of fringe benefits. 
• Working within a highly stable and smaller team: At our client, you will have the opportunity to be part of a close-knit and stable team. This is a small office where personal relationships and a supportive working environment are key. 
• As an All-round Insurance Clerk, you will have the opportunity to perform a wide range of tasks. You will be involved in both the production part and handling claims. This makes for a challenging and varied job, where every day is different and offers new opportunities to further develop your skills.
• Opportunity to build personal relationships with customers: you will have the chance to have personal contact with customers. They strongly believe in the importance of a personal touch and building long-term relationships with their customers.

As an All-round Insurance Clerk with our client, you will be responsible for both the production section and the claims section. You will play a crucial role in providing excellent service to their retail customers. 

Responsibilities:

• Processing insurance applications and preparing policies for different types of insurance, such as car insurance, fire insurance, family insurance, etc.
• Manage production files, including keeping customer details and policy changes up-to-date.
• Handle claims, both incoming claims from customers and outgoing claims to insurance companies. You guide the customer throughout the process and ensure a smooth settlement.
• Provide advice to customers on insurance products and identify the most appropriate coverages based on their needs.
• Maintain strong relationships with customers and act as the first point of contact for all their queries and requests.
• Contribute to the optimisation of internal processes and procedures to promote an efficient working environment.
• Keeping abreast of developments and changes in the insurance sector and applying this knowledge in your daily work.

Our client is a well-established insurance agency that specialises in providing comprehensive insurance solutions and financial advice to individuals and businesses. With a strong focus on customer satisfaction and personal approach, they strive to provide tailor-made solutions that meet their clients' unique needs and goals.

Their staff understand that every customer is unique and that their insurance needs may vary. That is why they take the time to listen carefully to their clients' needs and requirements, and then offer tailor-made insurance packages based on them. 

The firm values building long-term relationships with their clients and they strongly believe in providing a personal and friendly service.

• At least a Bachelor of Finance and Insurance or Legal Practice.
• Excellent administrative skills and accuracy in processing data and documentation.
• Strong communication skills and ability to explain complex insurance concepts to customers in a clear and understandable way.
• Customer-centric mindset.
• Proactive attitude and problem-solving skills.
• Knowledge of Brio is a plus.