Logistics customer service officer

Function

As a logistics customer service officer, you will be responsible for the following tasks:

• You will prepare and follow up transport orders both commercially and administratively;
• You will communicate with customers in case of changes and be their point of contact throughout the order process;
• You book orders and communicate rates to customers;
• You register complaints and pass on the necessary information to your colleagues in accounting;
• You are responsible for telephone and written communication regarding loading and unloading appointments;
• You process the data accurately in the TMS system and pass on transport information to your dispatching colleagues.

Profile

Are you the logistics customer service employee we are looking for?

• You have a bachelor's degree or have experience in a similar position;
• You express yourself fluently in Dutch, French and English;
• You are proactive, seeing problems as a challenge;
• You are customer-oriented and communicate fluently;
• You have a good knowledge of MS-Office and knowledge of TMS is a plus.

Organisation

Our client is a medium-sized Belgian transport and logistics company specialising in groupage transport to and from France and the UK. With their own cross-dock facility in Erpe-Mere and soon a new site in Kruisem, they provide efficient transport solutions. Besides groupage, they also offer full trailer transport and value added warehousing.

The company has a modern, sustainable fleet of 100 trucks and 150 trailers. Their 20,000 m² warehouse is equipped with the latest technologies and suitable for the food and beverage industry, among others. Service, teamwork, respect and customer focus are key.

Offer

On top of a challenging job with development opportunities and continuous training on the job in a high-growth SME environment with a good atmosphere and healthy dynamics, you can count on the following:

• Gross pay according to knowledge and experience;
• Meal vouchers to ease your daily expenses;
• Group and hospitalisation insurance;
• A bonus system and bicycle leasing plan;
• You will work a 37-hour week with working hours between 8h and 17h30
• You will join a close-knit and fine team.