Customer Service Assistant Export

Function

As an employee in the export customer service department, you will be responsible for a wide range of operational, commercial and administrative tasks related to transport:

• You are the coordination point and contact person for customers and the planning department.
• Take orders, process in relevant systems and update.
• Develop and maintain relationships with customers and the planning department.
• Support transport planning, mainly administratively.
• Contributes to obtaining the best possible solution for our customers to maximise profitability and ensure customer satisfaction.
• Ensures that customers are served in line with customer expectations.
• Book slots on ships according to guidelines (taking into account the places on the boat we have) and book deliveries in accordance with customer requirements.

Profile

For the vacancy of export customer service representative, you possess the following qualities:

• Customer-oriented, accurate and administratively strong.
• Smooth communication and taking initiative is within your comfort zone.
• Accuracy and strong in administration.
• Problem-solving-oriented work is very important.
• Work fluently with office applications (Outlook, Word, Excel).
• Good knowledge of Dutch, English and French.
• Experience in the logistics sector.
• Knowledge of transport documents (CMR, packing list, invoice).
• Knowledge of customs documents (T1, EU/EX, GMR).
• Deal with stressful moments and be solution-oriented à la minute.
• Flexibel om in ploegen te werken tussen 6u-20u

Organisation

Our client has been one of Europe's logistics powerhouses for 150 years. It offers freight services through one of the largest integrated transport and logistics networks in Europe

Offer

Our client in the Ghent region offers the following salary package and fringe benefits to the new employee:

• Challenging position in an international environment.
• Internal advancement opportunities.
• Hot and cold meals can be purchased at the main office.
• Fresh soup and fruit@work.
• Pleasant office building.
• Meal vouchers of €8/day.