Back Office Transport Assistant

Function

As a Transport Back Office Assistant, you will play a crucial role in the administrative management of our commercial and logistics processes. You will be responsible for handling customer enquiries, following up on cases, resolving disputes, and reporting to the commercial manager. In addition, you will coordinate collaboration between internal departments such as planning, sales, invoicing and management. As the link between our customers and the company, you will contribute to a high-quality customer experience and the achievement of commercial objectives. The place of work for this role is in Asse, Flemish Brabant.

The main tasks include:

• Processing customer enquiries (by telephone, email and via internal platforms).
• Entering and maintaining commercial records in our system.
• Following up on leads and liaising with sales staff and internal departments.
• Managing complaints and disputes using a solution-focused approach.
• Maintaining customer relationships through email campaigns, newsletters and proactive communication.
• Analysing and reporting data to monitor commercial performance.
• Coordinating internal processes and attending meetings to implement improvements.

Profile

For this position, we are looking for a candidate with the following qualifications:

• At least 3–5 years’ experience in administrative management or customer service. Experience in the removals or logistics sector would be an advantage.
• Excellent organisational skills and a keen eye for detail.
• Strong communication and collaboration skills.
• Proficiency in working with internal software systems and analysing data.
• Dynamism, proactivity and the ability to take the initiative in problem-solving.
• Discretion and reliability, particularly when handling sensitive information.
• Fluency in Dutch; knowledge of other languages (e.g. French or English) is an advantage.

Organisation

Our client is a well-established SME with over 40 years’ experience in various areas of transport. This family-run business has grown to become a major player in the logistics market.

Offer

We offer an attractive remuneration and benefits package that is competitive within the sector. This includes:

• A competitive salary, tailored to your experience and skills.
• Opportunities for professional development and training.
• Flexible working hours and a pleasant workplace in Asse, Flemish Brabant.
• Meal vouchers and a social work framework.
• Additional benefits such as a travel allowance and other work-related benefits.

You’ll have the opportunity to be part of a dynamic team where your contribution really makes a difference.