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Telephone support engineer
Function
Are you a technical marvel with a passion for solving problems? Do you want to be part of a dynamic team dedicated to providing high-quality customer service? Then this vacancy is for you!
As a Telephone Support Engineer, you will be responsible for resolving machine breakdowns over the phone and providing technical support to our customers. You will play a key role in delivering quick and effective solutions, keeping our customers operational at all times.
Interesting perk: This position can be filled both full-time and part-time as an inside sales representative and part-time outside sales representative in the role of Service Field Engineer.
Job description:
- Advise customers over the phone on possible solutions to faults and analyse technical problems.
- Preparing service work, including reserving required parts.
- Maintain accurate service records and reporting of phone support.
- Record, evaluate and report on service work performed.
- Gather and maintain technical knowledge.
- Occasional performance of service work.
Profile
You are:
- someone with excellent problem-solving skills.
- someone with excellent communication skills in Dutch, with good knowledge of English and French.
- Preferably in possession of an A1 in electromechanics or a bachelor's degree in electromechanics.
- someone who already has experience in this metal sector or technical affinity.
- A team player who can also work independently.
- Agile with MS Office and CRM package.
- punctual and accurate.
- a good listener and a powerful communicator who is customer-focused.
- a person who strives for high efficiency within the service organisation.
Organisation
Grab your chance to join a dynamic team at our client, a global pioneer founded in 1919 in Japan. With over 600 passionate employees and 9 production facilities spread across Japan, the US, UK, Singapore and China, they offer high-quality CNC laser cutting machines, multifunctional metalworking machines, CNC lathes, vertical and horizontal milling, flexible systems (FMS), CAD/CAM products and business software.
Offer
What's in it for you?
- Challenging and varied job with a leading company.
- The choice to do a full-time inside sales position or part-time inside sales and part-time outside sales as a Service Field Engineer.
- Fixed monthly salary, single and double holiday pay, 13th month.
- Daily allowance.
- Firm car.
- GSM, PC.
- Net expense allowance.
- Reimbursement for hotel accommodation.
- Hospitalisation insurance.
- Group insurance.
- Private accident insurance.
Various advantages:
- Training plan.
- Gift vouchers.
- Eco-vouchers.
- Super fine team building.
Are you the Telephone Support Engineer I'm looking for? Apply now for this vacancy by emailing yasmine.deschrijver@ctrl-f.be or call on 016 49 83 82.