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After Sales Engineer
Function
As an After Sales Engineer, you are the point of contact for technical support after the sale. Below is a sample of your duties.
- Technical support and advice to customers and refrigeration technicians, both by phone and email.
- Diagnose and troubleshoot (large) refrigeration systems.
- Coordinate service and maintenance work.
- Scheduling and monitoring interventions together with subcontractors and internal administration.
- Working closely with the representatives as well as the business manager.
Profile
As an After Sales Engineer, you will largely meet the following requirements:
- In-depth technical knowledge of large refrigeration plants and compressors.
- Minimum 5 years of relevant work experience.
- Excellent command of Dutch, both oral and written. You can also express yourself well in French and English.
- Communicative and customer-oriented.
- Strong administrative skills and experience with computer applications.
- Willingness to visit customers occasionally for onsite problem analysis.
- You have sufficient knowledge to help resolve fault messages remotely, together with the customer (installer) or your fellow technician who is on site.
Organisation
Our client is a specialist wholesaler of refrigeration and heating systems, including ventilation systems. They are also the exclusive distributor of a number of brands. Their customers are mainly engineering firms and contractors mainly active in non-residential construction. They currently have 16 employees and work from a brand-new company building, where it is very pleasant to work. To strengthen their team, they are currently looking for an After Sales Engineer.
Offer
As an After Sales Engineer, you will play a crucial role in the team. You will be in a dynamic position in a company with an informal working atmosphere and with a flat structure and short lines of communication with management.
Furthermore, you can count on a nice salary complemented by meal vouchers, group and hospitalisation insurance, laptop and smartphone.
You have flexible working hours with a working week of 39-hours which means you stop 1h earlier on Fridays and get 6 ADV days on top of your statutory leave.