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Technical Support Staff
Offer
Function
As technical staff member in the office you are responsible for:
- carrying out call-back actions to our customers
- listening and searching for targeted solutions
- scheduling an intervention if necessary
- recommending new spare parts
- documenting and reporting to all parties involved
- monitoring of the intervention
- formulating points of improvement within our service
Organisation
Our client is a distributor and producer of industrial machines for woodworking and metalworking. They do the assembly, service and after-sales themselves and are always looking for motivated employees.
The company is active both nationally and internationally and consists of 5 operational divisions, each with their own specialisations. There is a family atmosphere with an open communication style.
Quality, efficiency and customer-friendliness are of paramount importance. The company exists since 1964 and was founded in Roeselare. At present, more than 800 people are employed within the group worldwide.
Profile
As a technical office staff member:
- you are communicative and assertive
- You are customer-friendly and you solve problems independently
- you have a strong analytical and technical insight (electromechanics, electricity)
- You have a good knowledge of Dutch, English and French.
- You have computer skills (Word, Excel, Outlook).