Logistics clerk

Function

As a Customer Service Officer Export, you are the operational and administrative point of contact for customers and internal departments. You are responsible for a wide range of tasks that contribute to a smooth export flow and optimal customer satisfaction. You will work in our office in Ghent, in the province of East Flanders, where you will interact daily with customers, transport planners and other stakeholders. The position offers a lot of variety and requires a proactive and solution-oriented approach.

Your responsibilities include:

• Coordinating operational, commercial and administrative tasks around transport.
• Taking and processing orders in the relevant systems.
• Develop and maintain customer relationships and work closely with the planning department.
• Administratively support transport planning and book slots on ships according to established guidelines.
• Ensuring customer satisfaction by finding the best possible solutions to transport issues.
• Processing transport documents and customs papers, such as CMR, T1 or EU/EX documents.
• Managing stressful situations and coming up with last-minute solutions.

Profile

For this role, we are looking for a candidate with:

• A completed education and/or work experience in a similar position, preferably in the logistics sector.
• 3-5 years' experience in a customer-facing role, preferably with a focus on exports.
• Strong administrative skills and attention to detail.
• Problem-solving ability and the ability to perform under pressure.
• Excellent communication skills in Dutch, English and French.
• Experience with Office applications such as Outlook, Word and Excel.
• Knowledge of transport and customs documents is a must (e.g. CMR, packing list, invoice, T1, EU/EX, GMR).
• A customer-centric mindset and a proactive attitude.

Organisation

Offer

We offer an attractive benefits package that includes:

• A challenging position in an international environment with growth opportunities.
• Opportunities for professional and personal development.
• Fresh soup and fruit in the office daily.
• Opportunity to purchase hot and cold meals at headquarters.
• Access to modern and comfortable office spaces.
• Meal vouchers of €8 per day worked.