Customer service employee Transport

Function

As a Transport Customer Service Representative in Bornem, you will play a crucial role within the customer service team. Your mission is to ensure that customers receive the best possible service and that logistics operations run smoothly. You will be responsible for processing orders, tracking shipments and delivering excellent customer service. You will also ensure compliance with quality processes and act as the first point of contact for customers. Some of your key responsibilities include:

• Building and maintaining commercial client relationships.
• Proactive processing and follow-up of customer orders.
• The search for efficient solutions to logistical challenges.
• Create ad hoc rates and ensure upselling and cross-selling wherever possible.
• Preparing for and attending client meetings.

You will work closely with operational departments and colleagues to continuously improve our services and ensure customer satisfaction.

Profile

To be successful in this role, we are looking for a combination of skills, qualities and experience. Key requirements include:

• 3–5 years’ experience in a customer service or logistics role.
• Learn new systems quickly and easily, including MS Office.
• Resilience and the ability to set priorities without compromising on quality.
• A proactive, customer-focused approach.
• Good communication skills in Dutch, French and English.
• A team player with the flexibility to work independently as well.

You will also be expected to have strong administrative skills and an eye for detail.

Organisation

Our client specialises in domestic and international road haulage. They are strongly committed to providing a pleasant working environment for all their staff, so that everyone can feel at home amidst the hustle and bustle of the transport department.

Offer

We offer an attractive remuneration and benefits package tailored to your commitment and experience. You can look forward to:

• An open-ended contract.
• A fixed monthly salary.
• A 13th month's salary.
• Meal vouchers worth €9 per working day.
• 30 days’ holiday per calendar year.
• A 38-hour working week on a day shift rota.
• Hospitalisation insurance.
• Group insurance.
• Access to an extensive e-learning database.
• Weekly delivery of fresh fruit to the office.
• Modern facilities with private parking.

You’ll also be working in a diverse and inclusive environment, with plenty of opportunities for personal development.