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Technical Administrative Assistant Aftersales
Function
Your range of tasks:
- Support the search and dispatch of brand-specific parts and follow up the invoicing process.
- Answering questions from customers and sub-dealers via email and phone regarding parts or technical issues.
- Ordering parts through manufacturers' platforms.
- Communication with manufacturers in preparation of warranty claims and damage cases.
- Technical administrative follow-up of claims.
- Further deepening of after-sales systems used.
During your familiarisation period of about 3 months, you will be introduced to all machine parts and the stock management programme.
In time, you will grow into a full-fledged back-up for the after-sales advisers and be a point of contact for the workshop, warehouse, customers and manufacturers.
You will report directly to the aftersales coordinator and work closely with the service coordinator workshop and colleagues in the aftersales department.
Profile
Who are you?
- Bachelor's degree in a technical field or equivalent through experience.
- Good communication skills in Dutch, French and English.
- Administratively and organisationally strong.
- Proactive and flexible attitude with focus on maximum customer satisfaction.
- Experience is a plus but not a requirement.
- Interest in (construction) machinery and willingness to learn parts well.
- Be able to work independently and in a team.
- Possession of a VCA certificate (or willingness to obtain one).
Organisation
Our client is a specialist in the sale, rental and service of handling and construction equipment for the (agricultural) construction, industry & recycling sector. Their offering includes telehandlers, articulated loaders, wheel loaders, transfer cranes, cranes, aerial work platforms, scissor lifts and forklifts. With a star growing and family culture, they are constantly looking for ambitious people to join their team!
Offer
The offer:
- Working towards the success of a growing company.
- Exciting working environment with top brand machinery.
- Varied position with room for own initiative and autonomy.
- Driven and enthusiastic team.
- Market remuneration commensurate with experience.
- Training opportunities.
Interested? Send us your CV and any motivation for the above position. We look forward to meeting you, see you soon!