Logistics customer service officer

Function

As logistics customer service officer You are the first point of contact for customers via telephone, e-mail and chat. You speak to customers professionally, handle a variety of questions and ensure correct and customer-oriented follow-up of reports and files.

In this position, you will work in a dynamic environment where customer orientation and problem-solving are key. Not a standard call centre function, then: you will study files, analyse situations thoroughly and work closely with various internal departments to find the most efficient solution.

Your responsibilities:

• Manage and follow up customer queries through various communication channels;
• Analyse more complex files and coordinate with internal departments;
• Correctly record customer information, actions and follow-ups within the ERP system;
• Follow up files from A to Z with an eye for quality and service;
• Function as point of contact for the digital customer platform/app;
• Contribute to a positive customer experience by being solution-oriented and proactive.

Profile

For this position, we are looking for a customer-oriented and communicatively strong professional who gets energy from following up files and providing quality service.

What do you bring?

• You have a graduate or bachelor's degree, complemented by relevant experience within customer service or a similar position;
• You communicate fluently and professionally in Dutch, both orally and in writing. You also know your way around in French;
• You work accurately and are administratively strong;
• You take ownership of your files and proactively seek the right information from internal colleagues;
• You remain calm and professional in challenging situations and know how to handle customer conversations in a solution-oriented way;
• You combine a customer-focused mindset with a hands-on and positive attitude.

Organisation

Our client is a leading family-run business active in the waste and recycling sector in Belgium and northern France. Through professional guidance, they relieve their customers from A to Z. The colleagues work together in teams and help each other where they can.

Offer

What do we have in store for our logistics customer service officer colleague?

• A varied job with responsibility and autonomy;
• A gross salary based on your experience;
• A stable working environment with collegial atmosphere;
• Full-time position or 4/5th possible (Wednesday and Thursday fixed working days);
• Team building and sports activities;
• 30 days leave free to schedule;
• Meal vouchers of 7 euro.

Curious about more? Apply quickly and we will get in touch with you.