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Responsible after-sales service
As an after-sales service manager, you will work in an innovative environment with room for your own input and ideas. Moreover, you will be trained by the current sales manager who will grow internally. You can also count on an attractive remuneration package including hospitalisation insurance and meal vouchers. There is also the possibility of a bicycle lease. You will work a 40-hour week with 12 ADV days. Some 4 weeks of leave are already collectively determined.
Furthermore, you will join an informal atmosphere within a flat structure.
Function
As the responsible after-sales service, you will be responsible for the following tasks:
- You will handle all-round communication with clients after a project has been placed.
- You will direct, schedule and register the service technician on the job.
- You will be responsible for recording and following up any complaints and service requests.
- You will advise customers and solve problems that may arise.
- You will monitor customer satisfaction and ensure excellent customer service.
- You convert order forms to invoicing.
Organisation
Our client is a family-run SME that has been manufacturing and installing aluminium windows and doors for over 40 years. They have both production and installation under their own management and have 3 branches, mainly serving the East Flanders and Antwerp markets. Their innovative production department and years of expertise guarantee quality. Today, they have about 50 employees. To support further growth and customer satisfaction, they are currently looking for an after-sales service manager.
Profile
As the person responsible for after-sales services, you can largely relate to the description below:
- You have excellent communication skills and a customer-oriented commercial attitude.
- You have an interest or experience in the technical aspect of windows and doors.
- You can respond assertively but correctly.
- You can think in a problem-solving way.
- You have flexible attitude and can work well in a team.
- You have a very good knowledge of the Dutch language
- Experience is a plus, but enthusiasm and motivation are even more important.
Apply for this vacancy.
We will get back to you as soon as possible.
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