Technical Support Engineer Infection Control

• A gross monthly salary in function of your education and/or experience
• Extralegal benefits such as a laptop, telephone, group and hospitalisation insurance, net expense allowance, eco cheques and sector bonuses
• The chance to be part of a fast-paced, lively and fun team
• The possibility to grow into a field position or to become a product specialist
• Internal training to help your knowledge flourish
• The opportunity to attend training courses at the factory abroad
• Home office (up to three days a week after a familiarisation period)

• Identifying attention and bottlenecks on site of delivered medical equipment at customers and reporting to the responsible officer
• Supporting customers and colleagues with technical questions and/or malfunctions
• Sharing and recording knowledge, providing training and coaching to Field Service Engineers
• Release of medical equipment after preventive and corrective maintenance if it meets all safety requirements and specifications within the framework of statutory regulations
• Receipt, booking, checking and repair of demo and service equipment
• Timely de-escalation of customer problems and sharing with the Region Service Management
• Technical input on quality issues, including the complaint process
• Facilitating and attending technical meetings
• If available for the product group: follow-up and implementation of online services, both internally and with customers, including analysing data and proposing solutions
• Supporting the Service, Sales and Commercial Operations Sales department with technical related issues (e.g., with tenders and bids)
• Ensuring the correct content of the checklist/maintenance protocols whereby the factory protocols are the standard.
• Maintaining good contacts with the factories
• Maintaining the shared service mailbox
• Responsible for the technical input when ordering materials and services from third parties
• Preparation and coordination of field (service corrective) actions
• Preparation of reports for internal and external use

Our client is a leading global supplier of products and systems that contribute to quality improvement and cost efficiency within healthcare and life sciences.

• Technical Bachelor or Master degree (preferably electromechanical) or comparable through work experience
• You are in possession of a driving licence B
• You have a good command of the Dutch, French and English languages, both verbally and in writing;
• Preferably at least three years of relevant work experience as a Field Service Engineer
• Being able to read and interpret technical drawings and diagrams
• In possession of a driving licence B
• Experience in a technical/commercial B2B work environment is a plus
• Sound experience in automated data processing, experience with SAP is a plus