Service Engineer - Technical Support

• An exciting and responsible job in which no two days are the same
• Highly varied work in which you can provide technical support to colleagues worldwide
• You become an expert in the field of equipment (cranes)
• A growing, international organisation with a family working atmosphere and a very strong reputation
• An open-ended contract - a full-time position of 40h/week (Mon-Fri). This entitles you to 12 extra ADV days, in addition to your statutory holidays
• An attractive salary with numerous extra-legal benefits (e.g. company car, fuel card, meal vouchers, group insurance, hospitalisation insurance DKV ...)
• Interesting training and development opportunities (both horizontally and vertically)
• Pleasant working atmosphere and helpful colleagues

• You act as a point of contact for technical defects worldwide
• You dissect technical problems by asking the right questions and make a correct diagnosis
• You offer technical solutions to solve the problem (via mail or phone)
• You contact the suppliers to discuss technical problems and obtain additional information
• If it cannot be solved remotely, you organise the repair to be done on site. Based on availability, cost-effectiveness, etc. You make the decision whether to send a flying technician from the team, to call in a local/external technician or to go on the road yourself. You ensure that everything is planned as efficiently as possible and that all materials / parts are sent along. You keep everyone informed of the intervention and the corresponding planning.
• You will occasionally visit sites to help solve technical problems, but also to keep your knowledge sharp and up-to-date
• You think along with us about optimisations to lift the department and the service to a higher level

Our client is an international company of Belgian origin, specialised in crane rental and engineering projects for lifting and moving loads with exceptional dimensions and weight.

• You are in possession of a bachelor degree (electromechanics, car technology...) or a master degree (industrial sciences, electromechanics...) or you are equivalent through experience
• Preferably you already have work experience in a technical, service-oriented function, but eager school leavers will certainly be considered as well
• You have a good general technical knowledge (electricity, hydraulics, mechanics...) and are willing to continuously train yourself in order to become and remain an expert in the equipment
• You are a strong communicator
• You have a very good knowledge of Dutch and English (both oral and written)
• Knowledge of French, German and/or Spanish is a great asset
• You can work fluently with the computer (e.g. MS Office)
• You are a driven and stress resistant team player with great decisiveness
• You have strong listening skills and good logical reasoning ability, which enable you to analyse technical problems quickly.
• You think in terms of solutions and know how to communicate these clearly and concretely to others
• You are a born organiser for whom setting priorities and good follow-up are a matter of course
• You are customer-oriented (internally) and cost-conscious
• You like to help others via e-mail, phone or face-to-face
• You do your utmost to solve all problems as quickly as possible and you are flexible in terms of tasks and hours (no 9-to-5 mentality, permanent system)