Service Desk Engineer

Besides an attractive salary plus meal vouchers and other legal extras, our client offers you an open working atmosphere in a growing organisation. Thanks to a solid and extensive training plan, you get the chance to continuously develop your knowledge.

As a Service Desk employee, you will be part of a small but close team where customer service is key. You process the incoming questions from customers that are entrusted to you and always look for the best solution. You provide a friendly and correct service at all times.

Thanks to your substantive knowledge of the software, you help the customer further by providing functional support for specific software-related questions. If necessary, you know how to escalate problems or incidents correctly to your manager or the costumer service manager who, together with the team of developers, further analyse the problem. You provide the necessary input and specifications of the problem. After analysis and development of a solution, you communicate this back to the customer(s) concerned.

Our client specialises in providing software for facilities within the elderly care sector. By specialising in the sector, they know the needs of the customers. Since they focus on service to the customer, they also offer them one point of contact from that perspective. Customer satisfaction is their top priority! You can contribute to this and also help support their further ambitions.

• Bilingual (NL/FR) is a must
• Experience in service desk 1st &/or 2d line
• Sharepoint
• Basic knowledge of SQL is an advantage
• Knowledge of ticketing systems (JIRA, autotask) is a plus
• Customer-oriented
• Administratively precise
• Analytics thinking skills and practical insight
• Communicative, flexible and easily approachable
• Hands on mentality
• Team player
• Copes well with stressful situations
• Experience with registration systems is an advantage
• Good knowledge of MS Office365 is necessary
• Just starting your working career? You are welcome too!