Service Delivery Manager

As Service Delivery Manager, you will have the following responsibilities:

 You do the preparation of interventions and maintenance and discuss the planning with the Service Manager

 You manage the logbook and (pro)actively follow up on all other legal and contractual obligations (incl. motivation leakage letters)

 You prospect for new opportunities with its existing customers

 You organise/participate in periodic customer meetings

 You will be responsible for diagnosing customer installation.

 You are responsible for preparing interventions and maintenance and discuss the planning with the Service Manager

 You do on-site analysis of customer-specific questions/problems (in case of handover, technical questions, ....)

 Remote technical support to technicians and other onsite staff

 You provide technical support (if required), at start-up or commissioning of installations in the context of RACI (pre-M10), supervision of use of standard parameters + layout of standard commissioning report

 You are responsible for managing technical documentation

 You have 5 years' experience in a similar position

 You have a technical background in refrigeration, HVAC or electrical engineering

 You are a good listener and strive for high customer satisfaction

 You are results-oriented, inspiring, administratively strong and have strong organisational skills

 You speak Dutch and have knowledge of French (a plus but not a must)

 You can totally identify with the company's values: teamwork, honesty, passion and customer focus

Our client is a family-owned company active in refrigeration. With more than 65 years of experience within the sector, they focus their installations on the use of natural refrigerants and optimal energy consumption.

You will join a stable family business with a focus on the future. In addition, you will be offered the salary package below:

 Market-based salary

 Company car with fuel card

 Hospital and group insurance

 Flat-rate expenses

 ...