First-line service desk assistant

What is offered to you in the job of service desk assistant:

• Immediate employment with an open-ended contract.
• A stable financially sound and growing company in existence since 1956.
• You can count on your colleagues for 2nd line support and coaching.
• Job on-site in Waregem in a congestion-free environment.
• A company with ambitious roadmap and continuous investment in IT.

For the vacancy of first-line service desk employee, you will take on the following challenges:

• You are the central point of contact for internal employees regarding IT problems with PC hardware and software.
• You will perform the installation of user accounts, computers, printers, software, ...
• You are responsible for proper IT onboarding of new staff according to agreed procedures.
• You provide end-user training and advice for best practices around use of PC, peripherals, Office 365 and related.
• You will support the operational roll-out of software upgrades and tools.
• You provide IT support to bank agents and back office regarding the IT aspects of the bank applications (e.g. Citrix logon, MFA, use of eID reader, etc.).
• You will proactively seek solutions to the most common problems.
• You have a broad passion for everything IT-related and are motivated to contribute flexibly to the smooth running of IT operations .

Our client is a family-owned savings bank and lender headquartered in Waregem.
With their 60 or so enthusiastic employees, they ensure growth and profitability in Belgium and France with a customised service.

What do you need to be considered for the position of service desk assistant?

• You trained as an IT support engineer or have experience in a similar role.
• You are very proactive and "service-minded" to help your colleagues.
• Moreover, you have a very good command of Dutch, French is a plus.
• You can deal with situations in which several requests for help are open at the same time and are able to prioritise and communicate well about them.
• You are eager to learn.